SHIPPING POLICY — ELEANOR OTTAWA
Last updated: August 11, 2026

SHIPPING DESTINATIONS
We currently ship only to valid residential and business addresses in Canada.

PRODUCT ORIGIN AND DISPATCH
Products are checked, packed, and dispatched directly by our international fulfillment partner in Ningbo, China. We do not represent that products are dispatched from Ottawa or New York unless a product page expressly states otherwise.

ORDER PROCESSING
Processing, quality checks, and packing normally take 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day.

TRANSIT TIME
After dispatch, delivery normally takes 8–12 business days.

Estimated total delivery time: 9–15 business days from the date of order.

Business days are Monday through Friday, excluding applicable public holidays. Delivery estimates may be affected by customs inspections, severe weather, high order volumes, carrier disruption, or circumstances outside our reasonable control. Unless we expressly agree to a guaranteed date, delivery times are estimates.

SHIPPING DELAYS
If we become aware that we cannot dispatch within the stated timeframe, we will contact you promptly with an updated estimate and any cancellation or refund option required by applicable Canadian or provincial law.

SHIPPING COST
Standard shipping to Canada is free. There are no separate packing or handling charges.

CARRIER AND TRACKING
Final delivery is normally handled by Canada Post. A logistics partner may transport the parcel before it enters the local carrier network. When tracking becomes available, we will send a shipping confirmation. Tracking may take 2–5 business days after dispatch to show its first update.

TAXES, DUTIES, AND IMPORT CHARGES
Prices and taxes are shown in Canadian dollars. Applicable sales taxes are calculated and displayed at checkout. Any customs duties, import taxes, brokerage fees, and import-clearance charges are paid by Eleanor Ottawa. Customers should not be required to pay additional import charges on a properly processed shipment. If a carrier requests payment, contact us at info@eleanor-ottawa.com before paying.

SHIPPING ADDRESS
You are responsible for entering a complete and accurate delivery address, including the correct postal code. Contact us immediately if an address needs to be corrected. We can only make changes before the order has been processed or dispatched and cannot guarantee that a requested change will be possible.

UNDELIVERABLE PARCELS
If a parcel is returned because the address supplied was incomplete or incorrect, delivery was refused, or the parcel was not collected, we will contact you. We may charge the reasonable cost of reshipping where the failed delivery was caused by the customer. Mandatory consumer rights are not affected.

LOST, DAMAGED, OR MARKED-AS-DELIVERED PARCELS
Contact us promptly if tracking has not moved for an unusual period, a parcel is marked delivered but has not arrived, or the package arrives damaged. For visible damage, keep the packaging and send clear photographs. We will investigate with the carrier and provide an appropriate remedy when loss or damage is confirmed.

CONTACT
Email: info@eleanor-ottawa.com
Website: https://eleanor-ottawa.com

Eleanor Ottawa is a trade name of CAVALEIRUS LLC.

Store operator and contracting party:
CAVALEIRUS LLC
5830 E 2nd St, Ste 7000 #30744
Casper, Wyoming 82609
United States
Wyoming Entity ID: 2025-001824140