ELEANOR OTTAWA OTTAWA · SINCE 1995

SHIPPING POLICY

Last Updated: May 2026

FREE SHIPPING · CANADA POST On all orders · No minimum order value · Tracking included

Eleanor Ottawa offers free shipping on all orders, with no minimum order value. Your style picks come straight to your door, with tracked delivery through Canada Post. Processing time: 1–3 business days. Delivery time: 8–12 business days.

YOUR ORDER, STEP BY STEP

1 ORDER → Confirmation right away 2 PROCESSING → 1–3 business days 3 SHIPPING → Tracked with Canada Post 4 DELIVERY → 8–12 business days

DELIVERY TIMES

Phase Timeframe Order processing 1–3 business days (may take longer for orders placed Friday evening or over the weekend) Estimated delivery 8–12 business days after shipping

HOW TO PLACE AN ORDER

Shopping at Eleanor Ottawa is simple and fast. Follow the steps below:

1. Product Go to the product page and add the item you want by clicking the black "Add to Cart" button. Make sure you've selected the correct variants (size, colour).
2. Checkout Click "Checkout." On the information page, enter your correct shipping details. Once everything is filled in correctly, click "Continue to Shipping."
3. Review On the shipping page, review the delivery details you entered. This is where it will confirm that all shipping is completely free. Click "Continue to Payment."
4. Payment Choose your preferred payment method. All payments are SSL-encrypted — you can always count on a secure payment environment.
5. Confirmation Click "Complete Order" and you will be directed to your chosen payment method. Follow the instructions to finish. If you run into any issues, contact us.

PAYMENT METHODS

At Eleanor Ottawa, all payment methods are SSL-encrypted, which means you can always count on a secure payment environment.

Credit Card — Visa · Mastercard · AMEX · Maestro PayPal — PayPal account Apple Pay / Google Pay — Digital payment

SHIPPING COSTS

100% FREE · NO MINIMUM ORDER VALUE

We cover the shipping costs for all orders. All of our products are delivered right to your door, completely free of charge.

SHIPPING YOUR ORDER

Found the perfect look or accessory on our website? We want you to be able to wear it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

To keep offering fair prices on our products, we've chosen to batch orders together and ship them once we reach the required minimum quantity. We appreciate your understanding and your willingness to help us build a better, more sustainable world.

Please note: like many online shops, we're very busy and delays can happen. We ask that you keep this in mind when placing your order. We will do our best to ship your order as quickly as possible.

ORDER TRACKING

Once your order has shipped, you'll receive an email with your Canada Post tracking number. You can track your delivery status on the Canada Post website using the tracking number provided.

If you haven't received a shipping confirmation email within 5 business days of placing your order, please check your spam folder or contact us at info@eleanor-ottawa.com.

DELIVERIES ACROSS CANADA AND BEYOND

We deliver across Canada. For deliveries to other countries, please contact us in advance at info@eleanor-ottawa.com to check availability and delivery times.

Please note that any customs fees, taxes, or other local charges for deliveries outside Canada are the responsibility of the customer.

INCORRECT SHIPPING ADDRESS

Please double-check your shipping address carefully before confirming your order. If a customer provides an incorrect address, Eleanor Ottawa is not responsible for non-delivery or delays.

If you notice an error in your address after placing your order, please contact us immediately at info@eleanor-ottawa.com. We'll do everything we can to correct the address if the order has not yet shipped.

UNDELIVERED OR LOST PACKAGES

If your package has not been delivered within 20 business days of shipping, please contact us at info@eleanor-ottawa.com with your order number. We'll open an investigation with Canada Post and either issue a refund or send a replacement item, whichever you prefer.

CONTACT AND SUPPORT

For questions about shipping, delivery, or tracking, please contact us through the following channels:

Website: http://eleanor-ottawa.com/ Email: info@eleanor-ottawa.com Store: Eleanor Ottawa Operated by: CAVALEIRUS LLC

Our customer service team responds within 24–48 business hours.

© 2026 eleanor-ottawa.com — Operated by CAVALEIRUS LLC | info@eleanor-ottawa.com