PRIVACY POLICY — ELEANOR OTTAWA
Last updated: August 11, 2026

1. ACCOUNTABILITY AND CONTACT
CAVALEIRUS LLC, operating under the trade name Eleanor Ottawa, is accountable for the personal information described in this Policy.

CAVALEIRUS LLC
5830 E 2nd St, Ste 7000 #30744
Casper, Wyoming 82609
United States
Wyoming Entity ID: 2025-001824140
Privacy Officer email: info@eleanor-ottawa.com

2. SCOPE
This Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://eleanor-ottawa.com, place an order, request support, make a return, or receive marketing. We apply applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act where it applies, together with applicable provincial privacy legislation.

3. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
- name, email address, phone number, billing address, and delivery address;
- account, order, return, transaction, and customer-service information;
- payment status and limited payment details; full card details are processed by the payment provider;
- device and network information such as IP address, browser, cookie identifiers, and site activity;
- marketing preferences, consent records, and communications; and
- information reasonably necessary to prevent fraud and secure the store.

4. HOW WE COLLECT INFORMATION
We collect information directly from you, automatically through the website and permitted cookies, and from service providers such as Shopify, payment processors, advertising platforms, and shipping partners.

5. PURPOSES AND CONSENT
We use personal information to operate the store, process payments and orders, deliver products, handle returns, provide support, prevent fraud, secure and improve the website, comply with law, and send marketing where permitted. We obtain meaningful consent where required and limit collection to what is reasonable for the identified purposes. You may withdraw consent subject to legal or contractual restrictions and reasonable notice.

6. SERVICE PROVIDERS AND DISCLOSURES
We may disclose the information necessary for a service to:
- Shopify for hosting, store operation, and order management;
- Shopify Payments and payment providers displayed at checkout;
- Win-Winfulfillment in Ningbo, China, Canada Post, and logistics providers for fulfillment and delivery;
- Google Ads for advertising and measurement where permitted;
- Klaviyo for permitted email marketing and customer communications;
- YSMS for permitted text-message communications; and
- professional, security, fraud-prevention, analytics, tax, and legal service providers.

We may also disclose information where required by law, to protect legal rights, or as part of a proposed or completed corporate transaction, subject to applicable safeguards.

7. PROCESSING OUTSIDE CANADA
Our operator is in the United States and our fulfillment partner is in China. Personal information may therefore be processed outside Canada and may be accessible to courts, law enforcement, or authorities under the laws of those jurisdictions. We use contractual, organizational, and technical safeguards appropriate to the sensitivity of the information.

8. COOKIES, ANALYTICS, AND ADVERTISING
Necessary technologies support the cart, checkout, security, and core site functions. Analytics and advertising technologies may be used where permitted and with consent where required. You can manage available choices through the cookie interface and browser settings. Blocking necessary cookies may prevent parts of the store from functioning.

9. EMAIL AND TEXT MARKETING
Commercial electronic messages are sent only with consent or another lawful basis. Messages identify the sender and include an unsubscribe method. You may unsubscribe using the link in an email, an available STOP instruction, or by contacting info@eleanor-ottawa.com. We process unsubscribe requests within the period required by Canadian anti-spam law.

10. RETENTION
We retain personal information only as long as reasonably necessary for the identified purpose and applicable legal, tax, accounting, dispute, and security requirements. We then securely delete or anonymize it.

11. ACCESS AND CORRECTION
You may request access to personal information we hold about you and ask us to correct inaccurate or incomplete information, subject to lawful exceptions. Contact our Privacy Officer at info@eleanor-ottawa.com. We may take reasonable steps to verify identity before responding.

12. SAFEGUARDS AND BREACHES
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method is completely secure. We assess and report qualifying breaches and notify affected individuals as required by applicable law.

13. CHILDREN
The store is not directed to children, and we do not knowingly collect children's personal information contrary to applicable consent requirements.

14. QUESTIONS AND COMPLAINTS
Send privacy questions or complaints to info@eleanor-ottawa.com. We will investigate and respond. You may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

15. CHANGES
We may update this Policy to reflect changes in our practices, services, or legal obligations. The current revision date appears at the top.