PRIVACY POLICY
ELEANOR OTTAWA
OTTAWA · SINCE 1995
PRIVACY POLICY
Last Updated: May 2026
This Privacy Policy describes how Eleanor Ottawa — referred to as "we," "us," or the "Website" — collects, uses, and discloses personal information when you visit our website, use our services, or make a purchase at http://eleanor-ottawa.com/ — the "Website" — or otherwise communicate with us, collectively the "Services."
For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose personal information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Website, update the "Last Updated" date, and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we receive depend on how you interact with our Website and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
The information you provide to us directly through our Services may include:
Contact details, including name, address, phone number, and email address.
Order information, including name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including name, email address, phone number, username, password, and security questions.
Customer support information, including the information you include in communications with us, for example when you send us a message through the Services.
Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services, referred to as "Usage Data." For this purpose, we may use cookies, pixels, and similar technologies, collectively "Cookies." Usage Data may include information about how you access and use our Website and account, including device information, browser information, network information, IP address, and other information related to your interaction with the Services.
Information We Receive From Third Parties
Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, including:
Companies that support our website and services, such as Shopify.
Our payment processor, which collects payment information, such as bank account details, credit or debit card information, and billing address, to process your payment, fulfill your orders, and provide you with the products or services you have requested.
Advertising platforms and web analytics providers that allow us to create advertising for our website and analyze traffic, including CAVALEIRUS LLC, which manages our advertising and digital marketing activities.
DATA PROCESSING AND ADVERTISING SERVICES
Data processing and advertising services are managed by CAVALEIRUS LLC. CAVALEIRUS LLC is responsible for managing website operations, digital marketing, and advertising activities. When you interact with our Services, some of your personal information may be shared with CAVALEIRUS LLC solely for the purposes described above, in accordance with applicable privacy laws.
HOW WE USE YOUR PERSONAL INFORMATION
Providing, personalizing, and improving the Services, including processing your orders.
Marketing and advertising, managed by CAVALEIRUS LLC, to send you promotional communications by email, SMS, direct mail, and other channels.
Security and fraud prevention, including authenticating you and protecting the Services.
Communicating with you and providing efficient customer support.
COOKIES
Like many websites, we use cookies on our website. Specific information about the cookies we use in connection with operating our store on Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website, provide you with a personalized experience on our website, and deliver advertising for our services or on other websites.
Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may affect your user experience and may cause the Services, including certain features, to function improperly.
HOW WE DISCLOSE PERSONAL INFORMATION
Under certain circumstances, we may share your personal information with third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf, for example IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and delivery.
With CAVALEIRUS LLC for the management of website operations, digital marketing, and advertising activities.
With business and marketing partners to provide you with services and to display advertising to you.
When you direct us, request, or otherwise provide your consent to share certain information with third parties.
With our affiliates or within our corporate group in connection with a corporate transaction, such as a merger, sale of assets, financing, or acquisition.
In accordance with applicable legal obligations, or to respond to subpoenas, search warrants, and other lawful requests from authorities.
YOUR RIGHTS
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. These rights, however, are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.
Right to know: the right to request access to the personal information we hold about you, including details on how we use and share your data.
Right to delete: the right to request the deletion of personal information we hold about you.
Right to correct: the right to request correction of inaccurate personal information we hold about you.
Right to data portability: the right to receive a copy of your personal information.
Right to withdraw consent: where we rely on consent to process your personal information, the right to withdraw that consent.
Right to object: the right to object to the processing of your personal information.
Right to restrict processing: the right to request that we restrict the processing of your personal information.
Right to lodge a complaint with a supervisory authority: the right to file a complaint with the applicable privacy regulator in your jurisdiction (for example, the Office of the Privacy Commissioner of Canada).
You may exercise these rights by contacting us using the contact details provided below.
SECURITY AND RETENTION OF INFORMATION
Please note that no security measure and no data transmission over the internet is completely secure. As a result, we cannot guarantee security. We are not liable for the disclosure of information due to transmission errors, unauthorized third-party access, or other causes beyond our reasonable control.
We retain your personal information for as long as necessary to provide you with our Services, and beyond that as necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
CHILDREN'S PRIVACY
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the contact details below to request its deletion.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Website, update the "Last Updated" date, and take any other steps required by applicable law.
CONTACT
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please write to us or contact us through the following channels:
Website: http://eleanor-ottawa.com/
Email: info@eleanor-ottawa.com
Store: Eleanor Ottawa
Operated by: CAVALEIRUS LLC
© 2026 eleanor-ottawa.com — Operated by CAVALEIRUS LLC
Contact: info@eleanor-ottawa.com